Guarantee arranged | STO Garant
The terms and conditions (of travel) for CicloTurismoEuropa and the VAT scheme for travel agencies apply to this booking. This booking is covered by the STO Garant guarantee scheme. CicloTurismoEuropa therefore provides the protection required by law that enables it to refund you and, if transportation is included in the travel package, to repatriate you in the event of insolvency. You will receive an email from STO Garant (firstname.lastname@example.org/en) containing information about how you can pay for your booking. STO Garant holds your payment in reserve until the trip booked has come to an end. You can find more information about STO Garant at https://sto-garant.nl/en
The combination of travel services offered to you constitutes a travel package within the meaning of the Package Travel Directive (EU) 2015/2302 [if a travel package is involved]. This means that you are entitled to make claims under all EU legislation applying to travel packages.
In order to meet its statutory obligation to provide a guarantee,CicloTurismoEuropa uses STO Garant for all travel packages. STO Garant is a guarantee scheme, recognised by the Authority for Consumers and Markets (ACM) . It consists of an escrow account in which your payment is held until your trip has come to an end. As the traveller, you do not pay CicloTurismoEuropa but instead pay the booking sum into the escrow account belonging to Stichting Derdengelden Certo Escrow, a payment service provider registered with the Dutch Central Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). Stichting Derdengelden Certo Escrow processes all payments on behalf of STO Garant.
The booking payment is released to CicloTurismoEuropa by the escrow account the day after your trip has come to an end. If CicloTurismoEuropa files for bankruptcy or is granted a suspension of payments before your trip comes to an end, the booking sum will be released to Stichting Take Over (STO). Depending on the situation, STO will then ensure that the booking sum is refunded to you, that you are able to continue on your trip, or that you are able to travel to the final destination on your journey.
CicloTurismoEuropa has therefore protected itself against insolvency through STO Garant. If services are not provided by CicloTurismoEuropa due to insolvency, travellers can contact STO Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to email@example.com or by calling +31 (0)85 13 02 943.
You will receive the necessary information about how you can pay for your booking from your travel organisation. The full booking sum must be paid into the escrow account before the trip commences. This applies to all bookings.
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