Guarantee arranged | STO Garant
CicloTurismoEuropa is registred under Diamantina Bike at the Dutch Chamber of Commerce (Kamer van Koophandel). We therefor use the name of Diamantina Bike here.
The combination of travel services offered to you constitutes a travel package within the meaning of the Package Travel Directive (EU) 2015/2302 [if a travel package is involved]. This means that you are entitled to make claims under all EU legislation applying to travel packages.
In order to meet its statutory obligation to provide a guarantee, Diamantina Bike uses STO Garant for all travel packages. STO Garant is a guarantee scheme, recognised by the Authority for Consumers and Markets (ACM). It consists of an escrow account in which your payment is held until your trip has come to an end. As the traveller, you do not pay Diamantina Bike but instead pay the booking sum into the escrow account belonging to Stichting Derdengelden Certo Escrow, a payment service provider registered with the Dutch Central Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). Stichting Derdengelden Certo Escrow processes all payments on behalf of STO Garant.
The booking payment is released to Diamantina Bike by the escrow account the day after your trip has come to an end. If Diamantina Bike files for bankruptcy or is granted a suspension of payments before your trip comes to an end, the booking sum will be released to Stichting Take Over (STO). Depending on the situation, STO will then ensure that the booking sum is refunded to you, that you are able to continue on your trip, or that you are able to travel to the final destination on your journey.
Diamantina Bike has therefore protected itself against insolvency through STO Garant. If services are not provided by Diamantina Bike due to insolvency, travellers can contact STO Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to firstname.lastname@example.org or by calling +31 (0)85 13 02 943.
To participate on one of our tours please send your request to us by e-mail: email@example.com. After receiving the request, you will receive an email from STO Garant (firstname.lastname@example.org) containing information about how you can pay for your booking. The full booking sum must be paid into the escrow account before the trip commences. This applies to all bookings. STO Garant holds your payment in reserve until the trip booked has come to an end. You can find more information about STO Garant at https://sto-garant.nl/.
CicloTurismoEuropa - Diamantina Bike
Chamber of Commerce: 60138424
Fical Number: NL 853780493 B01 registered in the name of Diamantina Bike